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Comments and Complaints

The patient is at the centre of all we do here at St Andrews. Positive feedback about our care and service is always appreciated however occasionally there may be a time when you may feel that our service has let you down. Please let us know either way.

Making a complaint

Ideally, any issues will be resolved quickly and easily, at the time the incident occurred. In the event that this cannot be done or you feel that this is not appropriate, you have the right to make a formal complaint to the Practice, in writing. All complaints should be addressed to the Practice Manager, who will respond and try to find a solution or explanation. For full details of our complete complaints procedure, please consult our Practice Complaints Policy below.

Complaints Policy

You also have the right to make a formal complaint to the NHS Complaints Commission. This can be done by email (england.contactus@nhs.net) ensuring you state ‘For the attention of the complaints manager’ in the subject line.

For more information please visit NHS Choices Complaints or NHS Complaints Advocacy



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